Conversation
Messages, attachments, photos and documents — with a history that does not disappear.
A messenger between the customer and the business
The question is asked inside the app, and the conversation is not lost among other people's chats and marketing channels.
Nobody has to hunt for where to write or explain from scratch who they are: the company sees their orders and bookings. The reply arrives as a notification and the conversation stays put — no feed washes it away.
- one place for questions
- no need to explain who you are
- the thread does not get lost
What's inside
The messenger is not a third-party widget but part of the app: it knows who is writing and about what.
Notifications
The reply arrives as a push even when the app is closed.
Customer context
The operator sees orders, bookings and history — nothing has to be asked twice.
Several operators
The team sees the enquiry, not one person on their own phone.
Requests from strangers
A first message from a new person lands in a separate section rather than the general flow.
Enquiry history
Everything that was discussed stays in the person's profile.
How it works
The messenger runs on our platform and does not depend on whether an external channel is available today.
We switch conversation on
We decide who may write: everyone, customers only, or only about a specific order.
We set up the team
Who answers, what they see and how enquiries are distributed.
We connect the history
The operator sees the person together with their orders and bookings.
Where it matters most
Let's add
the messenger
Tell us about your customer scenario — we'll suggest the right modules and the scope of the first release.
Discuss an appQuestions about the messenger
Is this a chat widget from a third party?
No. The messenger is part of the platform: the conversation is stored on your side with us and does not depend on an external channel being up.
Will the customer get a reply if they closed the app?
Yes, the reply arrives as a push notification, as in any messenger.
Can several staff answer?
Yes. The team sees the enquiry, and the conversation does not stay in one person's private phone.
Can we write to a customer first?
Yes, about their order or booking. Sending to many people is a different module — «Notifications and campaigns».